Last Updated: December 2024
At YES GENERAL STORE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or use our services related to Heera products.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Purchase Information: Details about your Heera product purchases, order history, and preferences
- Communication Preferences: Your preferences for receiving marketing communications via email, WhatsApp, and SMS
- Payment Information: Billing address and payment method details (processed securely through our payment partners)
1.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Website usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To process your orders for Heera products and provide customer support
- Communication: To send you order confirmations, delivery updates, and respond to your inquiries
- Marketing: To send you promotional materials about Heera products, special offers, and store updates (only with your consent)
- Improvement: To improve our services, website, and customer experience
- Legal Compliance: To comply with applicable laws and regulations
3. Marketing Communications
With your explicit consent, we may send you marketing communications about Heera products and services through:
- Email: Product updates, special offers, and store news
- WhatsApp: Instant updates, delivery notifications, and exclusive offers
- SMS: Order confirmations, delivery alerts, and promotional messages
You can opt-out of these communications at any time by:
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, delivery services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure servers and databases
- Regular security assessments
- Employee training on data protection
- Access controls and authentication
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Customer Data: Retained for the duration of our business relationship plus applicable legal requirements
- Marketing Data: Retained until you opt-out or request deletion
- Transaction Records: Retained for accounting and legal compliance purposes
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured format
- Objection: Object to processing of your personal information for marketing purposes
- Withdrawal of Consent: Withdraw your consent for marketing communications at any time
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites, including Heera official websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have provided your email address)
- Displaying a notice on our website
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: