Refund & Cancellation Policy

1. General Policy Overview

We offer a comprehensive refund and cancellation policy designed to protect your interests while maintaining the quality and integrity of our Heera products. Our policy is customer-friendly and complies with applicable consumer protection laws.

2. Return Policy

2.1 Eligibility for Returns

You may return Heera products under the following conditions:

• Time Limit: Within 7 days of purchase or delivery
• Product Condition: Products must be in original condition and packaging
• Proof of Purchase: Valid receipt or invoice is required
• Quality Issues: Products that are defective, damaged, or not as described
• Wrong Products: Items that differ from what was ordered

2.2 Non-Returnable Items

The following items cannot be returned:

• Perishable goods (unless defective or spoiled)
• Personal care items that have been opened or used
• Products damaged by customer misuse or negligence
• Items without original packaging or tags
• Products returned after 7 days from purchase
• Custom or personalized items

2.3 Return Process

3. Exchange Policy

3.1 Exchange Eligibility

We offer exchanges for Heera products in the following situations:

• Size/Quantity Issues: Wrong size or quantity delivered
• Product Defects: Manufacturing defects or quality issues
• Wrong Product: Different product than what was ordered
• Damaged Items: Products damaged during delivery

3.2 Exchange Process

The exchange process follows the same steps as returns, with the following additional considerations:

• Exchange requests must be made within 7 days of delivery
• Replacement products are subject to availability
• Price differences will be adjusted accordingly
• No additional charges for exchanges due to our error

4. Refund Policy

4.1 Refund Eligibility

Refunds will be processed for:

• Defective or damaged products
• Products not as described
• Wrong products delivered
• Products returned within the 7-day window
• Cancelled orders (before dispatch)

4.2 Refund Methods

Refunds will be processed using the original payment method:

• Cash Payments: Cash refund at store
• Card Payments: Refund to original card (5-7 business days)
• UPI Payments: Refund to original UPI account (2-3 business days)
• Net Banking: Refund to original bank account (3-5 business days)

4.3 Refund Timeline

5. Cancellation Policy

5.1 Order Cancellation

You may cancel your order under the following conditions:

• Before Dispatch: Full refund with no cancellation charges
• After Dispatch: Cancellation treated as return (7-day policy applies)
• Custom Orders: Cancellation may incur charges if production has started

5.2 Cancellation Process

To cancel an order:

1. Contact us immediately at +91 9924756219
2. Provide your order number and cancellation reason
3. We will confirm cancellation and refund timeline
4. Refund will be processed as per our refund policy

6. Quality Guarantee

We stand behind the quality of all Heera products we sell. Our quality guarantee includes:

• Freshness Guarantee: All perishable items are guaranteed fresh
• Authenticity Guarantee: All products are genuine Heera items
• Quality Assurance: Products meet manufacturer specifications
• Storage Standards: Proper storage and handling maintained

7. Special Circumstances

7.1 Delivery Issues

If you experience delivery issues:

• Contact us immediately upon delivery
• We will arrange for immediate replacement or refund
• No questions asked for delivery-related problems

7.2 Force Majeure

In case of circumstances beyond our control (natural disasters, government restrictions, etc.):

• We will work with you to find suitable solutions
• Extended return periods may be offered
• Alternative arrangements will be made for affected orders

8. Customer Responsibilities

To ensure smooth processing of returns and refunds, customers should:

• Inspect products immediately upon delivery
• Report issues within 24 hours of delivery
• Keep original packaging and receipts
• Follow proper storage instructions for products
• Provide accurate contact information for communication

9. Contact Information

For returns, exchanges, refunds, or any questions about this policy, please contact us:

10. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be:

• Posted on our website
• Communicated to customers via email (if applicable)
• Effective immediately upon posting

Continued use of our services after policy changes constitutes acceptance of the updated terms.