Terms & Conditions

1. Acceptance of Terms

By accessing our store, using our services, or purchasing Heera products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. About YES GENERAL STORE

YES GENERAL STORE is a retail establishment located at:

We are an authorized retailer of Heera products, committed to providing quality goods and excellent customer service.

3. Products and Services

3.1 Product Availability

We strive to maintain adequate stock of Heera products, but availability may vary. Product descriptions, images, and prices are subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.

3.2 Product Quality

All Heera products sold by YES GENERAL STORE are genuine and meet the manufacturer's quality standards. We ensure proper storage and handling of all products to maintain their quality and freshness.

3.3 Pricing

Prices for Heera products are subject to change without notice. All prices are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to correct pricing errors.

4. Orders and Payment

4.1 Order Placement

Orders can be placed:

• In-person at our store location
• Over the phone at +91 9924756219
• Through our delivery service

4.2 Order Confirmation

All orders are subject to acceptance and availability. We will confirm your order and provide an estimated delivery time. Order confirmation does not guarantee product availability.

4.3 Payment Methods

We accept the following payment methods:

• Cash on delivery
• Credit/Debit cards
• UPI payments
• Net banking

4.4 Payment Terms

Payment is due at the time of order placement or delivery, depending on the payment method selected. We reserve the right to refuse service to customers with outstanding balances.

5. Delivery and Shipping

5.1 Delivery Areas

We provide delivery services to Gangaghat and surrounding areas. Delivery charges may apply based on distance and order value. Free delivery is available for orders above ₹500.

5.2 Delivery Times

Delivery times are estimates and may vary based on:

• Product availability
• Delivery location
• Weather conditions
• Traffic conditions

5.3 Delivery Requirements

For delivery services:

• Someone must be available to receive the order
• Valid identification may be required
• Delivery address must be accurate and complete
• We reserve the right to refuse delivery to unsafe locations

6. Returns and Exchanges

6.1 Return Policy

We offer a 7-day return policy for Heera products under the following conditions:

• Products must be in original condition and packaging
• Proof of purchase is required
• Perishable items are not returnable unless defective
• Return requests must be made within 7 days of purchase

6.2 Exchange Policy

Exchanges are available for:

• Defective or damaged products
• Wrong products delivered
• Products not meeting quality standards

6.3 Refund Process

Refunds will be processed within 5-7 business days using the original payment method. Processing time may vary based on the payment method used.

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information when placing orders
• Be available for delivery at the specified time
• Inspect products upon delivery and report any issues immediately
• Use products according to manufacturer instructions
• Respect our staff and maintain appropriate behavior
• Comply with all applicable laws and regulations

8. Limitation of Liability

To the maximum extent permitted by law, YES GENERAL STORE shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from product misuse or improper storage
• Delays in delivery due to circumstances beyond our control
• Third-party actions or omissions

Our total liability shall not exceed the amount paid for the specific product or service in question.

9. Intellectual Property

All content on our website and marketing materials, including but not limited to text, graphics, logos, and images, is the property of YES GENERAL STORE or our licensors. Heera is a trademark of its respective owner. You may not use our intellectual property without written permission.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

11. Prohibited Activities

The following activities are prohibited:

• Reselling our products without authorization
• Using our services for illegal purposes
• Attempting to gain unauthorized access to our systems
• Interfering with our operations or services
• Providing false or misleading information
• Harassing or threatening our staff or customers

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labor disputes
• Supply chain disruptions
• Pandemics or health emergencies

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Negotiation: We encourage direct communication to resolve issues
• Mediation: If negotiation fails, disputes may be referred to mediation
• Arbitration: As a last resort, disputes may be resolved through binding arbitration

These Terms are governed by the laws of India, and any legal proceedings shall be conducted in the courts of Unnao, Uttar Pradesh.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website or notification to customers. Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. We will replace invalid provisions with valid ones that achieve the same objective.

16. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us: